Translations (r9)

The Translations applet allows users to translate their surveys into other languages. Surveys can be fielded in multiple markets and languages simultaneously.

The Translations applet is found in the Build navigation group.

To learn more about survey programming considerations to make when translating a survey, see Preparing a survey for translations.

Overview

A translation is a combination of a language and one or more countries. Multiple translations can be created for the same language, provided the countries are different. After creating a translation, you can add or remove countries by selecting Edit Countries from the Other actions menu.

The country-language combinations can also be changed the Survey Configuration applet. Changes made in Survey Configuration will automatically update the Available Translations grid, and vice versa.

The Status column indicates whether a translation has been applied to the Draft or Pub (published) version of the survey:

• A grey dot indicates that the translation has no translated content.
• A yellow dot indicates that the latest version of the translation has been applied to the Draft version of the survey only.
• A green dot indicates that the translation has been applied to the Pub version of the survey.

The In-Survey Picker controls which translations can be selected in the survey's Language Picker. The Language Picker will only be shown to respondents if it is enabled for two or more translations for the same country.

Creating a new translation

To create a new translation, click the New Translation button and select a Country and a Language. Type in the dropdown menus to filter the option lists. You can select multiple countries in the Country dropdown menu to create a single translation for multiple countries.

Adding translated content

There are three ways to add or edit translated content:

•  Download an Excel spreadsheet, called an overlay, and then Upload the translated content.
• Use the  Edit Inline tool to add or edit translated content directly.
• Apply AI translations powered by Google Translate, found in the  Other actions menu.

Non-AI translated content must be supplied by the user or an external source, such as a professional translation service.

Using translation overlays

Overlays list each piece of content to be translated, one per row. Overlays provide flexibility and efficiency when managing translations for larger surveys.

Every overlay comes with an Instructions tab. These instructions are provided for translators who may not be familiar with the IntelliSurvey software and formatting. Following these protocols will minimize the need for revisions to the overlay after receiving it from the translator. After the translated content is added to the overlay, review the completed overlay for errors before uploading it to the survey.

Overlay 'status' column

The platform updates the Status for each piece of content as follows:

• ok – The content has been translated. This status is applied to translated content when the overlay is uploaded.
• skip – The content will remain untranslated. When uploading the overlay, select "All needed translations are included" to apply the skip status to any content that is left blank or has been deleted from the overlay.
• AI translations – The content has been translated via the platform's AI translation tool. The AI translation tool will not translate or update any content that already has the ok or skip status.

These statuses can also be manually changed by users. For example, if a translator is reviewing AI translations, the status could be changed from AI translations to ok for each piece of content that is approved. This maintains a record of which AI translations have been reviewed by a translator. Upload the overlay to apply status changes.

Uploading the overlay

Select one of the following options when uploading the overlay:

• Incremental changes only – The platform will ignore any content that is blank or missing from the overlay. This option allows for partial translations to be uploaded and is recommended in most cases.
• All translations – The platform will apply the skip status to all content that is blank or missing. This includes any pre-existing translated content – this content will be erased if it's not in the overlay. When selecting this option, make sure the overlay being uploaded contains all content that needs to be translated.

Updating a translated survey

When a survey with translated content is updated, the platform attempts to match new content to pre-existing translated content. Download the overlay and check the Status column for the following statuses. These statuses flag new content that has been matched to pre-existing content (where "X" is the widget the content was copied from).

Publishing translations

Translation updates are applied to only the Draft test links by default. This allows translations to be tested without affecting the Pub survey links. When you're ready to publish the translations, click the Apply button in the Actions column of the Available Translations list. The translation's status will change from yellow to green to indicate it has been published.

When uploading an overlay, select the Apply to published version immediately option to skip this step. This option is only available if the survey's latest changes have been published. A similar option is provided when saving inline edits.