Translations (r9)

The Translations applet enables users to translate surveys for multilingual, multi-market fielding. To manage the translations for your survey, go to Build > Translations in the survey navigation menu.

For survey setup and programming tips for translations, see Preparing a survey for translations.

Overview

A translation is a combination of a language and one or more countries. After creating a translation, you can add or remove countries by selecting Edit Countries from the Other actions menu.

The country-language combinations can also be changed in the Survey Configuration applet. Changes made in Survey Configuration will automatically update the Available Translations grid, and vice versa.

The Status column indicates whether a translation has been applied to the Draft or Pub (published) version of the survey.

The In-Survey Picker controls which translations can be selected in the survey's language picker. The language picker will only be shown to respondents if it is enabled for two or more translations for the same country.

Translation Key

The Translation Key column is Coming Soon. This will be a unique ID to map each unique translation.

Creating a new translation

To create a new translation, click New Translation and select the Language. Type in the dropdown menus to filter the options. In the Country dropdown menu, you can select multiple countries for a single translation or add the language multiple times to create individual overlays per country.

Adding translated content

There are three ways to add or edit translated content:

•  Download an Excel spreadsheet, called an overlay, and then Upload the translated content.
• Use the  Edit Inline tool to add or edit translated content directly.
• Apply AI translations, found in the  Other actions menu and within the inline editor.

Non-AI translated content must be supplied by the user or an external source, such as a professional translation service.

Using translation overlays

Overlays list each piece of content to be translated, one per row. Overlays provide flexibility and efficiency when managing translations for larger surveys.

Every overlay comes with an Instructions tab. These instructions are provided for translators who may not be familiar with IntelliSurvey's software and formatting. Following these protocols will minimize the need for revisions to the overlay after receiving it from the translator. After the translated content is added to the overlay, review the completed overlay for errors before uploading it to the survey.

Translate By column

The platform updates the Translate By column based on the method used.

• ai – Translated with the platform's AI translation tool.
• human – Manually edited with the inline editing tool or uploaded with the Excel overlay.
• Blank – No translation entered in column E for this row.

Uploading the overlay

When uploading an overlay, choose one of these options:

• Incremental changes only – Recommended for partial translations. Blank or missing content in the overlay will be ignored, leaving those lines unchanged.
• All translations – Assumes the overlay contains all needed translations. All rows, even blank ones, will be processed, and existing content will be overwritten by what's in the overlay.

Updating a translated survey

To update a translation, follow the same steps as the initial translation: make inline edits, upload a new overlay, or use the AI tool. Note, the AI tool will only l ook for blank/missing translations.

When using an overlay for edits, we recommend selecting Incremental changes only to retain previous translations.

When a survey translation is updated, the platform tries to match row IDs and source lines in the overlay with the latest survey code. If a survey change or overlay edit disrupts a match, the platform may skip the translation. However, if it can estimate the correct placement, it will process the translation and flag those rows with a "confidence level" in the Translated By column. Flagged rows should be manually reviewed to confirm translation accuracy.

Publishing translations

Translation updates apply to the latest draft version of the survey language. If there are no unpublished changes in the main survey, you can also apply the translation directly to the published version by selecting the Apply to published version immediately option in the Upload Overlay pop-up. Alternatively, you can publish translations later by clicking the Apply button in the Actions column. The translation status will turn from yellow to green, indicating it has been published.