Open-End Coding applet

The Open-End Coding applet quickly creates code frames to categorize text responses into categories (also known as codes), helping you gain valuable insights from your open-end data.

To access the Open-End Coding applet, go to Analytics > Open-End Coding in the left navigation menu.

Overview

• The Open-end Coding tool applies to non-numeric, open-end responses, for example text questions or "other specify" text fields.
• Code frames work with the latest published version of the survey, and are based on respondents with the status "C" (Completes).
• Code frames can be created manually or with AI. If code frames are manually created, AI is still used to automatically categorize the responses.
• Each code frame added creates a new field in the data. This is a multi-select variable by default, but this can be adjusted during the code frame creation process.
• Users can edit, merge, delete, or add new codes at any time, even after responses have been collected.
• Users can view a high-level summary of coded results or a detailed view showing all responses and their assigned codes.
• "No qualifying codes" and "gibberish" codes are provided by default in all code frames. These two codes are mutually exclusive.
• The code frame runs automatically once a day. Click Refresh to rerun it anytime.
• The Open-End Coding applet is available to survey Makers and Researchers roles.
• The Open-End Coding applet currently supports English input only.

Creating a code frame

Select New Code Frame to get started. Create a code frame with AI or create your own. 

Create with AI

Select the open-end field(s) to analyze. With AI, you can select multiple fields at once, each generating a unique code frame.

By default, fields with existing code frames won’t generate new ones. To allow multiple code frames per field, uncheck Exclude fields with an existing code frame. 

Create Your Own

Select the open-end field to analyze. When creating a code-frame manually, you must select one open-end field and build the code frame one at a time.

Enter code descriptions one at a time. Click + to add a new code.

Viewing and editing a code frame

Once a code frame is created, a high-level view appears on the landing page. Click a code frame to view results.

In the results view, use the toolbar to edit, download, or Refresh (recalculate) codes. Selecting the Edit option and at least one code allows you to merge, delete, add, or modify code descriptions.

Viewing all responses

Click View All Responses for a detailed view of code frame results at the response level. Click on any column heading to sort the results. Select Edit to modify the codes assigned to a response.